1. Statement of Intent
From time to time, you will be asked to submit personal information about yourself (e.g. name and email address etc.) in order to receive information, use services on our websites or to carry out a particular action, for example:
- to receive an e-newsletter
- to take an online action
- to make a donation or purchase a product
- to leave a comment
- to enter a competition
By entering your details in the fields requested, Unicef UK will be able to provide you with the services or carry out the action you select. Whenever you provide such personal information, we will treat that information in accordance with this statement. Our services are designed to give you the information that you want to receive. Unicef will act in accordance with current legislation and aim to meet current internet best practice.
What is a cookie?
When you enter a site your computer will automatically be issued with a cookie. Cookies are text files which identify your computer to our server. Cookies in themselves do not identify the individual user, just the computer used. Many sites do this whenever a user visits their site, in order to track traffic flows. Cookies themselves only record which areas of the site have been visited by the computer in question, and for how long. Users have the opportunity to set their computers to accept all cookies, to notify them when a cookie is issued, or not to receive cookies at any time, although this of course means that certain personalised services cannot then be provided to that user. You should read the information that came with your browser software to see how you can do this. Even assuming you have not set your computer to reject cookies, you can browse our sites anonymously until such time as you register for Unicef services or information.
Further information about cookies can be found at the Interactive Advertising Bureau’s website www.allaboutcookies.org.
- personalise the sites to your requirements. For example: if on a previous visit you went to, say, the Africa Appeal pages, then we might find this out from your cookie and highlight particular information - which you may find interesting, on a second visit;
- avoid lengthy registration/personalisation on each visit;
- identify who you are and to access your account information;
- estimate our audience size and patterns;
- ensure that you are not asked to register twice;
- track preferences and to improve and update our websites; and track the progress and number of entries in some of our promotions and competitions.
3. Submitting personal information
When you supply any personal information to Unicef we have legal obligations towards you in the way we deal with that data. We have to collect the information fairly, (see the notices on particular web pages which let you know why we are requesting the information) and to let you know how we will use it and whether we will pass the information on to anyone else.
4. How is your information used?
We will use the information you provide to us to, for example:
- fulfil your requests, for example competition entries, participation in campaigns and provision of information
- process donations or other payments and verify financial transactions
- process orders, deliver products and communicate with you about orders
- identify visitors
- provide a personalised service to you when you visit our websites e.g. by customising the content and/or layout of our pages for each individual user
- record any contact we have with you
- prevent or detect fraud or abuses of our websites and enable third parties to carry out technical, logistical or other functions on our behalf
- in aggregate (and therefore anonymously) to profile use of our websites and carry out research on our users' demographics, interests and behaviour to help us gain a better understanding of how our users navigate and use our websites, and to enable us to improve our service to you
- provide you with information which we think may be of interest to you, as explained below.
We may use other companies to provide services on our behalf, including packaging, mailing and delivering purchases, answering customers’ questions about products or services, sending postal mail and emails, analysing data and processing credit card payments. We will only provide those companies with the information they need to deliver the service. We may disclose aggregate statistics about our site visitors, customers and sales in order to describe our services to prospective partners, advertisers and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifying information.
One particular service we use is the Google Analytics Demographics and Interest Reporting. You can opt out and configure how your information is used here. If you would like to opt out of all Google Analytics tracking services then you can find out about a browser plugin here.
We may disclose personal information if required to do so by law or if we believe that such action is necessary to protect and defend the rights, property or personal safety of Unicef UK, our websites or our visitors and for other lawful purposes.
Should we merge with another organisation to form a new entity, your data may be transferred to the new entity.
5. Direct marketing and user surveys
As well as using personal information to fulfil requests, we also like to keep our supporters informed about Unicef's activities, campaigns and promotions or about updates to our sites. As Unicef's services expand, there will be more opportunities to enhance the services provided to you. From time to time we may provide you with details of other Unicef services, products, campaigns and promotions which may be of interest to you and offer you the opportunity to subscribe to them. We may also offer you the opportunity to participate in surveys carried out by Unicef or its agents which help our research into the types of service we offer. Unicef will keep a record of information provided by you.
We do agree from time to time with other like-minded organisations to contact each other's supporters for mutual benefit. We would only provide another organisation with your information in this way if you had not objected to us doing so. In addition, we sometimes contact our supporters with offers from companies that benefit Unicef and may be of interest. In some cases we work with a company on a promotion to raise funds for Unicef, such as our Unicef credit card, and may pass your information to that company so that they can contact you about the promotion.
When submitting your personal information, you will be given the option not to be included in mailings or other contacts from Unicef or other organisations. If you don’t object to us sending you this information, and later decide that you no longer wish to be contacted, you can let us know by emailing email@example.com. If we contact you by email, each time you receive a message you will also have the option to decline to receive further information from us.
6. Access to and changes to your personal information
You have the right to request a copy of the personal information which Unicef holds about you and to have any inaccuracies corrected. (We charge a fee of £10 for information requests.) Please address requests to the Data Protection Officer and email firstname.lastname@example.org.
The Data Protection Act 1998 applies to our use of personal information submitted via our websites. To find out more about your entitlements under this legislation, visit the Information Commissioner's website.
7. Users under 18
If you are under 18, please make sure that you obtain your parent/guardian's permission beforehand whenever you provide personal information via our websites. Users without this consent are not allowed to provide us with personal information. Also, if you do use our sites to obtain information about fundraising, campaigning or supporting the work of Unicef, please let an adult know.
No data transmission over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, Unicef UK cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. Once we receive your transmission, we make our best effort to try to ensure its security both on our systems and while in transit between our systems and the companies who provide us with various services (see How is your information used?).
9. Fraudulent online activity
Unicef endeavours to prevent online fraudulent activity taking place. In order to prevent this activity from happening we have put additional security checks in place on our website. As a result of these checks there are times when we will be unable to process card transactions on the first attempt due to missing or incorrect information. This could include an uncompleted field or missing/incorrect address information. On these occasions we will encourage the cardholder to contact our Supporter Care team in order to complete the transaction or to try again online using a different card. If you would like to speak to someone about a transaction you have made please contact our Supporter Care on +44 (0)844 8012414 between 8:00am – 6:00pm GMT from Monday to Friday, or you can email them at email@example.com.
Our sites contain links to other sites. We cannot be responsible for the privacy policies and practices of other websites even if you access them using links from our websites and recommend that you check the policy of each site you visit.
In addition, if you linked to our websites from a third party website, we cannot be responsible for the privacy policies and practices of the owners or operators of that third party site and recommend that you check the policy of that third party site and contact its owner or operator if you have any concerns or questions.
11. Where is your information stored?
Information which you submit via our websites is sent to a computer located in the United Kingdom or elsewhere in the European Economic Area (EEA). This is necessary in order to process the information and to send you the information you have requested. Information submitted by you may be transferred by us to our other offices and to other reputable third party organisations as referred to in this statement, and these may be situated outside the EEA.
We may make changes to this statement from time to time. If we change our Privacy Statement we will post the changes on this page. The amended Privacy Statement will apply from the date it is posted on our site and will govern the way in which we collect and use personal information from the date of the change.
Your acceptance of this statement
By using our sites, you consent to the collection and use of information by Unicef in accordance with this statement. If you do not agree to this statement, please do not use our sites.
Thank you for visiting the website for 7: The David Beckham UNICEF Fund.
Please read these terms and conditions (“Terms”) carefully before using this or any other Unicef UK website or placing an order with us. If you are under 18, be sure to get a parent or guardian to read through these Terms and to discuss them with you.
If you do not accept these Terms (note in particular terms 8 and 9) please don’t use or order from our websites. If you visit or use any of our websites and/or place any orders with us you will be bound by these Terms, and they will form a contract between you and us.
These Terms apply to the entire contents of our websites and to any correspondence by email between UNICEF and you. Our Privacy statement also forms part of these Terms and should be read in addition. Some parts of our websites may also contain additional rules which apply in addition to these Terms.
General provisions – these apply when you visit or use one of our websites including when you purchase products from one of our websites:
- Changes - we may change these Terms at any time, in which case the amended Terms will be posted on our websites and will apply from the date we post them, with the exception that any orders that we have already accepted from you before the new Terms are posted will continue to be subject to the Terms in force when your order was accepted. Please check these Terms on each occasion you use our websites. If you continue to use our sites you will be bound by the latest Terms.
- Using our sites - you agree to only use our sites in a manner that complies with all applicable laws and regulations and is consistent with these Terms and does not infringe the rights of anyone else, nor restrict or inhibit their use and enjoyment of our sites (including, without limitation, by hacking). We reserve the right in our sole discretion to deny any user access to any of our websites without prior notice.
- Registration - you may access and use most parts of our websites without registering your details with us. To purchase goods from our websites, or to take part in certain other activities on our websites, you need to register with us. Each registration must be for a single user only. Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering. You must make sure that you keep your password confidential. This means that you must not share your password or let anyone else access your account. Always ensure you log out of your account at the end of your session to avoid anyone else using it. You should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if your password is being, or is likely to be, used in an unauthorised manner. We may disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these Terms.
- Privacy statement - we use, store and process information about you in accordance with our Privacy statement. By using our websites, you consent to such use, storage and processing.
- Website content and user-added content
- If you have a complaint about any content on any of our websites please notify UNICEF immediately by emailing firstname.lastname@example.org setting out:
- Your name, company or organisation name if relevant, contact details (both a land address, telephone number and email);
- Details of the exact content complained of and details of why you are complaining about that content; and
- Confirmation from you that the information you have provided is accurate, complete and not misleading. Please note that no action can be taken without this information.
- You must not post or transmit to this website any material:-
- That is knowingly false or misleading, defamatory, illegal, abusive, vulgar, hateful, harassing, liable to incite racial hatred, blasphemous, discriminatory, pornographic, sexually oriented, threatening or invasive of a person's privacy;
- Which you do not own or for which you have not obtained all necessary licences and/or approvals;
- Which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data); or
- Impersonating any person or entity, or falsely stating or otherwise misrepresenting your affiliation with anyone or any entity.
- If you post or transmit to any of our websites any material of the type prohibited under term 5.2 above and we incur any costs, expenses, liability or losses as a result then you agree to indemnify us for all such costs, expenses, liability or losses.
- If you post or transmit any material to any of our websites:-
- You grant us the right to use, reproduce, modify and publish such material elsewhere in our websites and publications;
- You grant us the right to use the name that you submit in connection with such content; and
- We shall be entitled to reveal your identity (or any information which we have about you) to any third party who is claiming that any of that material violates any of their rights or to any government or regulatory authority that is entitled to require us to do so.
- We may remove or edit any material or posting you make on any of our websites at any time.
- Intellectual Property Rights
- You acknowledge that all copyright, trade marks and other intellectual property rights in our websites and all photographs, footage, designs, images, text, software, data and other material in our sites or generated by our sites are owned by us or our licensors. You are permitted to use the sites and this material only as expressly authorised by us.
- You are permitted to print and download extracts from our websites for your personal non-commercial use and for private study or teaching purposes, provided in each case that:-
- Copyright and source indications are also printed and copied;
- No modifications are made to the materials and they are not used as part of any other publication;
- Any document is printed and copied entirely and is not used in a derogatory or misleading context; and
- The material is not used in a manner which may damage our reputation or otherwise be harmful to us or impair our ability to achieve our charitable objects.
- No other use of material in our websites may be made without first obtaining our written permission. In particular, you must not do the following unless you have first obtained our written permission:-
- Incorporate any material from our sites in any other work or publication, whether in hard copy or electronic form; or
- Make any commercial use or publication of any material on our sites (other than as necessary for the purpose of viewing the sites in the course of business).
- If you wish to use any material from any of our sites other than in accordance with term 6.2 above please email your request to email@example.com.
- The photographic, text and other graphic images within any products or publications supplied to you are copyright works and none of them may be copied, reproduced, licensed or otherwise exploited.
- The Unicef name and logo are protected under the Paris Convention. Other logos and names used on our sites may be trade marks of Unicef or their respective owners. No permission is given by us in respect of the use of any such trade marks, names or logos and such use may constitute an infringement of the holder's rights.
- Whilst we encourage our supporters to campaign on the issues referred to on our websites, please do not imply that you are taking action on behalf of Unicef and in particular do not state that Unicef is taking, or proposes or is considering taking, action against individuals or organisations, for example, a boycott of a company's products.
- Any rights not expressly granted in these terms are reserved.
- The information provided in our websites is intended to provide general information only and, as such, should not be considered as a substitute for advice covering any specific situation. While we endeavour to ensure that the information on our websites is correct, we do not warrant the accuracy and completeness of that information. The material on our websites may be out of date, and we make no commitment to update such material. We may make changes to the material on our websites, or to the products and prices described in them, at any time without notice.
- The products which are supplied via our websites have been designed to comply with the statutory legal requirements and relevant safety standards of the United Kingdom. We can therefore make no representation or warranty that any product provided via or referred to in our sites is compliant with health, safety or other legal requirements which apply outside the United Kingdom or are otherwise suitable for use outside of the United Kingdom. You may not access our sites from countries where their contents are illegal or unlawful. If you do access our sites from locations outside the United Kingdom, you do so on your own initiative and are responsible for compliance with local laws.
- We take every reasonable care to ensure that all orders, donations and subsequent transactions are conducted via a secure link. However, the security of information and payments transmitted via the Internet cannot be guaranteed and as we are not responsible for the operation of the secure link we will not, unless we are negligent, be liable for any loss you may suffer if a third party obtains unauthorised access to any information you provide.
- We do not warrant that the functions contained in our sites will be uninterrupted or error free, that defects will be corrected, or that our sites or the servers that make them available are free of viruses or bugs or represent full functionality, accuracy or reliability of the materials. We will not be liable for any loss, disruption or damage to your data or your computer system or any other damages (including amongst other losses, loss of profit or loss of use) arising out of your use or delay or inability to use our sites, their content or any link to another website arising in contract, tort (including negligence) or otherwise except in the case of death or personal injury caused by our negligence.
- We do not limit in any way our liability by law for fraud or death or personal injury caused by our negligence or breach of statutory duty or any other liability which cannot be excluded or limited under applicable law.
- We will not be liable for any loss or damage caused by us or our employees or agents in circumstances where:-
- Loss or damage was not reasonably foreseeable to both you and us when you commenced using our site or when a contract for the supply of products by us to you was formed;
- Loss or damage was not caused by any breach by us, our employees or agents; or
- Loss or damage relates to business and/or non-consumers (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure).
- Our sites may contain links to third party websites. Such links are provided for your convenience only. We do not necessarily control such websites and are not responsible for their contents. The mere inclusion of such links does not imply any endorsement of the material on those websites or any association with their operators. If you decide to access any of the third party websites linked to or from our websites, you do so entirely at your own risk. We cannot guarantee that these links will work all the time and we have no control over the availability of the linked pages.
- If you wish to link from your website to any pages of our sites you may do so only on the basis that you link to, but do not replicate, the website page, and subject to the following conditions:-
- The linking text must simply consist of the website address;
- You do not remove, distort or otherwise alter the size or appearance of any logos on our sites;
- You do not in any way imply that we are endorsing any products or services;
- You do not misrepresent your relationship with us nor present any other false information about us;
- You do not otherwise use any Unicef trade marks displayed on our sites without our express written permission;
- You do not link from a website that is not owned by you; and
- Your website does not contain content that is distasteful, pornographic, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.
- At any time and at our complete discretion we reserve the right to withdraw the permission to make website links to our sites.
- Payments - your credit or debit card details may be held within our system to help in the event of a problem with your donation or order or if you request a refund.
- If any provisions of these Terms are determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any country which apply to these Terms, then so far as these Terms apply within that country in which those provisions are illegal, invalid or unenforceable those provisions shall be severed and deleted from these Terms and the remaining provisions of these Terms shall survive, remain in full force and effect and continue to be binding and enforceable.
- If you breach these Terms and we take no action, we will still be entitled to use our rights and remedies at a later date or in any other situation where you breach these Terms.
- Events beyond our control - we will not be liable to you for any delay in delivering any services or order or for breach of our obligations, if the delay or breach is due to acts of God, civil commotion, riots, malicious damage, floods, drought, fire, legislation, failure of ISP or telecommunications provider or any other cause beyond our reasonable control. This does not affect your statutory rights.
- Law, courts and language - these Terms, use of our sites and the supply of products and services by us are governed by and to be interpreted in accordance with English law. In the event of any dispute arising in relation to these Terms, use of our sites or in relation to the supply of any products or services by us the English courts will have jurisdiction over the dispute. These Terms and our websites are provided in the English language only.
- All orders for products are subject to availability and we reserve the right to refuse to supply to any individual or company
- Your submission of an order represents an offer to purchase the products indicated by you and is not binding on us until we have accepted your order. This means that if a product is shown on our sites but is not available or is incorrectly priced or otherwise incorrectly described or if we are unable to arrange delivery to your address, we will not be obliged to sell you that product.
- Shortly after we receive your order, we will acknowledge it by email, detailing the products you have ordered. This email is issued automatically and does not mean that your order is accepted.
- Acceptance of your order for a product and completion of the contract between you and us will take place when we dispatch the product to you. Any products on the same order which we have not dispatched to you do not form part of that contract.
- The price you pay is the price displayed on our site at the time we receive your order apart from where an error has occurred in displaying the price. While we try and ensure that all prices on our sites are accurate, errors may occur. If we discover an error in the price of products you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the products, you will receive a full refund.
- All sizes and dimensions of products as indicated on our sites are approximate but we make every effort to make sure they are as accurate as possible. We have made every effort to display as accurately as possible the colours of the images that appear on our sites. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.
- We do not file details of your order for you to subsequently access direct on this website.
- We accept Unicef Visa card, Switch, Mastercard and Visa card. We cannot accept payment by cheque for orders made via the internet.
- Payment will be taken at the point of goods despatch (except for Personalised Cards & Inspired Gifts where payment will be taken at the order processing stage). In case of query, please call +44 (0)844 888 5545 (Monday to Friday, 9:00am to 8:00pm), quoting your order reference number.
- SMS donations - the cost of donating by SMS will be the donation amount plus one message at your standard network rate. For example, £5 will be added to your phone bill. Your entire donation will go to Unicef UK. This applies to donations from handsets registered in UK and Northern Ireland.
If you have any questions relating to these Terms, please email firstname.lastname@example.org.
These Terms do not affect your statutory rights as a consumer. For information about your statutory rights visit the Department of Trade and Industry's Consumer Direct website at www.consumerdirect.gov.uk.
These Terms were last updated November 2014.
Please keep safe a copy of these Terms for your records.